Health & Wellness

Health Resources

As a member of Banner – University Family Care, we want to provide you and your family with community and national resources to help manage your health.

Thank you for allowing us to be your partner in health and well-being!


  • Alzheimer’s Association
  • American Cancer Society - Toll Free: (800) 227-2345
  • American Community Action Association
    • The Poverty & Justice Project
    • Raise Arizona – A Living Wage Initiative
    • Low-Income Home Energy Assistance (LIHEAP) Utility Grants
    • Weatherization Assistance Program
    • Home Energy Assistance Fund
    • Supplemental Nutrition Assistance Program (SNAP) Outreach
    • Nutrition Assistance Community Organization Partnerships
    • Arizona Self Help
    • People’s Information Guide
    • Case Management
    • Emergency assistance
    • Food Boxes/home-delivered Meals
    • Rent and Utility Assistance through programs including Utility Repair
    • Financial Assistance, Asset Building and Financial Education
    • Eviction Prevention and Emergency Shelter Coordination
  • American Diabetes Association
  • American Heart Association - Toll Free: (800) AHA (242)-USA (872)-1
  • Area Agency on Aging
  • Arizona Department of Economic Security Aging and Disability Resource Center
  • Arthritis Foundation - Toll Free: (800) 442-6653
  • ASHLine - (800) 556-6222 (TTY 711)
  • AZ Links (Aging & Disability)
  • Easter Seals - Toll Free: (800) 221-6827
  • Epilepsy Foundation - Toll Free: (800) 332-1000
  • Cenpatico Integrated Care - Regional Behavioral Health Authority for Southern Arizona. Now serving Cochise, Graham, Greenlee, La Paz, Pima, Pinal, Santa Cruz and Yuma counties.
  • Health Choice Integrated Care - Regional Behavioral Health Authority for Mohave, Coconino, Apache, Navajo, Gila, Yavapai and portions of Graham counties.
  • Health-e-Arizona PlusApply for AHCCCS medical assistance or KidsCare.
  • Leukemia & Lymphoma Society - Toll Free: (800) 683-2458
  • Mentally Ill Kids in Distress (MIKID) - (602) 243-1240
  • National Alliance on Mental Illness
  • National Domestic Violence Hotline - Toll Free: (800) 799-SAFE (TTY 1-800-787-3224)
  • National Down Syndrome Congress - Toll Free: (800) 232-NDSC
  • National Down Syndrome Society - Toll Free: (800) 221-4602
  • National Kidney Foundation - Toll Free: (877) 543-6397
  • National Suicide Prevention Lifeline and Veterans Crisis Line - Toll Free: (800) 273-TALK (8255)
  • Nazcare Warm Line - Toll Free: (888) 404-5530.  If you are in need of someone to talk to (i.e. loneliness, mild depression) you can contact the Nazcare Warm Line. The line operates as a friendly, supportive voice to help a person deal with stress, issues in recovery and to alleviate loneliness and isolation. The warm line operates from 5:00 pm to 10:30 pm seven (7) days a week.
  • Raising Special Kids - Toll Free: (800) 237-3007
  • Southeastern Behavioral Health Services, Inc. (SEABHS)
  • Substance Abuse and Mental Health Services Treatment Referral Routing Service - Toll Free: (800) 662-HELP (4357).  Resources and Referrals, and employment assistance.

Tobacco Education and Prevention

The B – UFC Tobacco Cessation Program offers a number of nicotine replacement products (patches, lozenges, gum) and medications to help you quit tobacco. When you and your doctor decide which product is best for you, a twelve week supply is available by prescription every six months as necessary. Only one product can be selected at a time.

Members also have no cost telephone support from the Arizona Smoker’s Hotline (ASHLine) sponsored by the Arizona Department of Health Services and Prevention Program (ADHS-TEPP). ASHLine can help you at no cost by setting a quit date and giving you support. If you would like more information about quitting tobacco, please call the ASHLine at (800) 556-6222, visit their website at

Members can also access tobacco education and resources by visiting the Arizona Department of Health Services, Smoke-Free Arizona site at

Clinical Guidelines

Banner – University Family Care Clinical Guidelines are:

  • Based on valid and reliable clinical evidence or a consensus of health care professionals in that field;
  • Selected with consideration of the needs of B – UFC members;
  • Adopted in consultation with B – UFC providers;
  • Based on National Practice Standards and;
  • Developed by health care professionals and based on a review of peerreviewed articles published in the United States when national practice guidelines are not available.

B – UFC clinical practice guidelines are recommendations to support clinical decision‐making.

Primary care physicians, specialists, and other health care providers are expected to collaborate with their patient and/or the patient’s surrogate to develop and implement treatment plans that are individualized to meet the specific needs of each patient. This collaboration allows deviation from the guideline in unique clinical situations and should be clearly substantiated in the medical record.

B – UFC clinical practice guidelines are endorsed or developed with designated, desired outcomes and associated, standardized measures of effectiveness. These guidelines are disseminated to all affected providers and are available to all providers, members, potential members and affiliated allied health professionals upon request.

Clinical practice guidelines may include treatment that requires prior authorization and/or is not covered by a member’s B – UFC benefit structure. Additional guideline resources are available through the National Guideline Clearinghouse.

B – UFC Practice Guidelines are reviewed by the B – UFC Quality Management / Performance Improvement (QM/PI) Committee at least annually to determine if the guidelines remain applicable, represent best practice standards, and reflect the current medical standards. The guidelines noted above were last reviewed and approved in November 2016. The B – UFC Chief Medical Officer, Medical Directors and other applicable clinical resources are available to providers that request and/or require additional information related to B – UFC Clinical Practice Guidelines.

Clinical Practice Guidelines (Endorsed by B – UFC)

Note: By clicking on any of the links below, you will be leaving our website.

Quality Improvement Program


  1. To provide accurate, understandable data to help facilitate the maintenance and enhancement of high-quality member care and services.
  2. To assure compliance with AHCCCS and Medicare quality-related standards.
  3. To assess the quality and appropriateness of services to members through the conduction of Performance Improvement Projects.
  4. To identify opportunities for improvement through the tracking and trending of member and provider staff issues.

Quality Management Performance Improvement Committee (QM/PI)

The Quality Management Performance Improvement (QM/PI) Committee headed by the Chief Medical Officer and overseen by the Board of Directors directs the Quality Management process. The QM/PI Committee is comprised of contracted providers, the Health Plan Director of Clinical Operations, Director of Clinical Programs and Systems, Director of Quality Management, Utilization Manager and Clinical Pharmacist.