Plan Materials

Member Handbook

2018 Member Handbook

If you are currently enrolled as a member of Banner – University Family Care, you will receive the 2018 Member Handbook by mail.  We created this Member Handbook to help you access your health care plan. We also include information about your benefits, coverage, and community services. If you need more information you can call our Customer Care Center at (833) 318-4146, TTY users should call 711.

You may access the electronic version of the Member Handbook beginning October 1, 2017. Or you may request a hard copy by contacting our Customer Care Center at (833) 318-4146.

2017/2018 Member Handbook English / Español

Definitions - Handbook Insert English Español

Dental Benefit Notice - Handbook Insert English Español

Drug Formulary

The drug formulary contains information about the drugs we cover in this plan

A drug formulary is a list of covered medications selected by Banner– University Family Care in consultation with a team of health care providers. The drug formulary represents the prescription therapies believed to be a necessary part of a quality treatment program.

Our plan will usually cover the drugs listed in our formulary as long as the drug is medically necessary. The prescription is filled at a Banner – University Family Care network pharmacy, and other plan rules are followed.

For more information on how to fill your prescriptions, please review your Member Handbook.

Acute/ALTCS Drug List (Effective July 01, 2018) 

Behavioral Health Drug List (Effective July 01, 2018)  


Banner – University Family Care provides our members with our newsletter, Health Connection, twice a year. Members can find helpful health information that we feel is important to you.

Current Newsletter:

Past Newsletters:

Provider & Pharmacy Directory

You can find a network provider and/or pharmacy by using our online, searchable directories by using the links below. Our most current version of providers and pharmacies will always be updated online.

This directory was last updated on 6/28/2018. To access the most recent version of providers, please use the links above.

Provider & Pharmacy Directory

To access the most recent version of providers, please use the links above.

If you would like a Provider and Pharmacy Directory mailed to you, or if you need help finding a network provider and/or pharmacy, please call our Customer Care Center. You may also email your request for the directory at