Behavioral Health

Behavioral Health generally refers to mental health and substance use needs, life stressors, crisis and stress related physical symptoms. Behavioral health services refer to Physician or practitioner services, nursing services, health-related services, or ancillary services provided to an individual to address the individual’s behavioral health issue.

B – UFC/ACC contracts with behavioral health providers and facilities. Behavioral health services aim to support member’s medical, psychological, psychiatric, and social conditions to address diagnosed health disorders. 

Examples of situations when behavioral health services can help are:

• When you are feeling anxious or depressed more days than not. 
• When you have experienced a trauma, such as a major accident, or you were the victim of a crime or physical, emotional, or sexual abuse.
• When you have lost a loved one. 
• If you are in a domestic violence situation.
• If you think you or your family member may have problems with a mental illness or substance abuse, behavioral health services can be very helpful. You do not need a referral to receive behavioral health services.

Behavioral health Services include but are not limited to:

• Behavior management (personal care, family support/home care training, peer support, applied behavior analysis). 
• Behavioral health care management services. 
• Behavioral health nursing services. 
• Emergency behavioral health care.
• Emergency and non-emergency transportation. 
• Evaluation and assessment and referral for obtaining an SMI evaluation. 
• Individual, group and family therapy and counseling. 
• Inpatient hospital services. 
• Non-hospital inpatient psychiatric facilities services (level I residential treatment centers and sub-acute facilities). 
• Laboratory and radiology services for psychotropic medication regulation and diagnosis. 
• Opioid agonist treatment. 
• Partial care (supervised day program, therapeutic day program and medical day program).
• Psychosocial rehabilitation: (living skills training, health promotion, supported employment services). These services are designed to teach members skills, to live, learn, work and socialize within their communities (i.e. include self-care, budgeting, household management, social skills and activities to prepare someone for getting a job). 
• Psychotropic medication. 
• Psychotropic medication adjustment and monitoring. 
• Respite care (limited to 600 hours per contract year: October 1 through September 30). 
• Behavioral health substance abuse transitional facilities. 
• Screening. 
• Home care training to home care client. 
• Supported housing (as funds are available). 
• Auricular acupuncture (as funds are available). 
• Childcare for specialty population: substance use or opioid use disorder (as funds are available). 
• Mental health or traditional healing (other funds for special circumstances as funds are available)
  • Behavioral health transportation (to any behavioral health related service including pharmacy for medication pick up).

For additional behavioral health covered services contact our Customer Care Center at (800) 582-8686, TTY 711.