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Banner – University Family Care/ACC Customer Care Center

(800) 582-8686 TTY 711

2701 E. Elvira Road, Tucson, AZ 85756

The Customer Care Center number can be used to reach all departments within BUFC/ACC. Available Monday through Friday, 7:30 a.m. to 5:00 p.m. (except holidays). An answering service is available after hours.

The Customer Care Center is staffed by English and Spanish speakers. They are here to help you get the medical care you need. If you speak a language other than English or Spanish, call our Customer Care Center. They we will help get an interpreter to assist with the phone call.

The Customer Care Center has representatives available to answer questions about your coverage, benefits, provider networks, and complaints. You can also request any necessary documents you may need.

Language Interpretation Services

Banner – University Family Care is proud to have members with different languages and cultures. As a member of BUFC/ACC, you have access to a service that offers interpretive services for 150 different languages so that if you need information in another language other than English, on audiotape, or in America Sign Language, please contact the Customer Care Center.