Member Advisory Council (MAC)

You’re Invited!

Banner – University Family Care/ALTCS (BUFC/ALTCS) provides an opportunity for you to give us your feedback and share your ideas on the way services are delivered. We have a Member Advisory Council (MAC) that meets quarterly. We invite Banner- University Family Care members, advocates, community representatives, home and community based providers, to participate. 

At these meetings we (Banner- University Family Care staff) will discuss topics such as, but not limited to, policies, programs, network issues, Arizona Long Term Care quality controls. Themes for the meetings may also include: Diabetes Management, Dementia & Alzheimer’s, Health & Wellness, Community Resources, Disability Benefits 101, Cultural Competency, etc. We encourage you to ask questions, and share your concerns.

If you would like to take part of your local MAC meeting, please contact your case manager. Your case manager can schedule round-trip transportation for you. If you are unable to reach your case manager, you may contact our Customer Care Center at (833) 318-4146. 

MAC Focus Group

The Focus Group is a smaller group of MAC members. The group discusses content, sets annual goals and provides feedback to the MAC. The Focus Group meets before each MAC meeting. Let you’re case manager know if you are interested in joining the focus group.

Due to the COVID-19 pandemic, in-person meetings have been placed on hold. We miss the interaction with our members, providers, and community representatives. We look forward to the time when we can safely gather again. Until then, you can stay connected through our MAC Bulletin! Please continue to check back weekly for new bulletin posts.