Member Handbook

If you are currently enrolled as a member of Banner – University Family Care/ALTCS, you should have received your Member Handbook. We created the Member Handbook to help you access your health care plan. We also include information about your benefits, coverage, and community services. If you need more information, you can call our Customer Care Center at (833) 318-4146, TTY users should call 711.

You may access the electronic version of the 2021/2022 Member Handbook below or you may request a hard copy by contacting our Customer Care Center at (833) 318-4146.