Plan Materials

Members can find Banner – University Family Care/ALTCS (BUFC/ALTCS) plan information below. Plan materials are effective on October 1, 2020.

Members, please review your 2020 plan information. If you are a B – UFC/ALTCS member and have not received your 2020 plan materials in the mail, please call our Customer Care Center. 

Member Handbook

If you are currently enrolled as a member of Banner – University Family Care/ALTCS, you should have received your Member Handbook. We created the Member Handbook to help you access your health care plan. We also include information about your benefits, coverage, and community services. If you need more information you can call our Customer Care Center at (833) 318-4146, TTY users should call 711.

You may access the electronic version of the Member Handbook below or you may request a hard copy by contacting our Customer Care Center at (833) 318-4146.


2020/2021 Member Handbook PDF Icon English PDF Icon Español

Drug Formulary

The drug formulary contains information about the drugs we cover in this plan

A drug formulary is a list of covered medications selected by BUFC/ALTCS in consultation with a team of health care providers. The drug formulary represents the prescription therapies believed to be a necessary part of a quality treatment program.

Our plan will usually cover the drugs listed in our formulary as long as the drug is medically necessary. The prescription is filled at a BUFC/ALTCS network pharmacy, and other plan rules are followed.

For more information on how to fill your prescriptions, please review your Member Handbook.


PDF Icon BUFC/ALTCS Drug List (Effective October 1, 2020) 


Provider & Pharmacy Directory

You can find a network provider and/or pharmacy by using our online, searchable directories by using the links below. Our most current version of providers and pharmacies will always be updated online.

To access the most recent version of providers, please use the links above.  

PDF Icon Dental Provider Directory (November 2020)
PDF Icon Pharmacy Directory (November 2020)
PDF Icon Provider Directory (Central Counties: Gila, Maricopa, and Pinal) (November 2020)
PDF Icon Provider Directory (South Counties: Cochise, Graham, Greenlee, La Paz, Pima, Santa Cruz, and Yuma) (November 2020)

If you would like a Provider and Pharmacy Directory mailed to you or if you need help finding a network provider and/or pharmacy, please call our Customer Care Center.


BUFC/ALTCS provides our members with our newsletter, HealthConnection, twice a year. Members can find helpful health information that we feel is important to you. 

Summer 2020 PDF Icon English  PDF Icon Español

Winter 2020 PDF Icon English  PDF Icon Español

Summer 2019 PDF Icon English PDF Icon Español

Winter 2018/2019 PDF Icon English PDF Icon Español

Summer 2018 PDF Icon English PDF Icon Español

Fall 2017 PDF Icon English PDF Icon Español