Health & Wellness
As a member of Banner – University Family Care/ALTCS (BUFC/ALTCS), we want to provide you and your family with community and national resources to help manage your health. Thank you for allowing us to be your partner in health and well-being!
- 2-1-1 Arizona
- Alzheimer’s Association
- American Cancer Society - Toll Free: (800) 227-2345
- American Community Action Association
- The Poverty & Justice Project
- Raise Arizona – A Living Wage Initiative
- Low-Income Home Energy Assistance (LIHEAP) Utility Grants
- Weatherization Assistance Program
- Home Energy Assistance Fund
- Supplemental Nutrition Assistance Program (SNAP) Outreach
- Nutrition Assistance Community Organization Partnerships
- Arizona Self Help
- People’s Information Guide
- Case Management
- Emergency assistance
- Food Boxes/home-delivered Meals
- Rent and Utility Assistance through programs including Utility Repair
- Financial Assistance, Asset Building and Financial Education
- Eviction Prevention and Emergency Shelter Coordination
- American Diabetes Association
- American Heart Association - Toll Free: (800) AHA (242)-USA (872)-1
- Area Agency on Aging
- Arizona Complete Health
- Arizona Department of Economic Security Aging and Disability Resource Center
- Arizona Early Intervention Program (AzEIP)
- Arizona Suicide Prevention Coalition
- Arthritis Foundation - Toll Free: (800) 442-6653
- ASHLine - (800) 556-6222 (TTY 711)
- Assisted Living Benefits for Veterans
- AZ Links (Aging & Disability)
- Easter Seals - Toll Free: (800) 221-6827
- Epilepsy Foundation - Toll Free: (800) 332-1000
- Head Start
- Health Choice Integrated Care - Regional Behavioral Health Authority for Mohave, Coconino, Apache, Navajo, Gila, Yavapai and portions of Graham counties.
- Leukemia & Lymphoma Society - Toll Free: (800) 683-2458
- Mental Health First Aid - Find a Course
- Mentally Ill Kids in Distress (MIKID) - (602) 243-1240
- National Alliance on Mental Illness
- National Domestic Violence Hotline - Toll Free: (800) 799-SAFE (TTY 1-800-787-3224)
- National Down Syndrome Congress - Toll Free: (800) 232-NDSC
- National Down Syndrome Society - Toll Free: (800) 221-4602
- National Kidney Foundation - Toll Free: (877) 543-6397
- National Suicide Prevention Lifeline and Veterans Crisis Line - Toll Free: (800) 273-TALK (8255)
- Nazcare Warm Line - Toll Free: (888) 404-5530. If you are in need of someone to talk to (i.e. loneliness, mild depression) you can contact the Nazcare Warm Line. The line operates as a friendly, supportive voice to help a person deal with stress, issues in recovery and to alleviate loneliness and isolation. The warm line operates from 5:00 pm to 10:30 pm seven (7) days a week.
- Raising Special Kids - Toll Free: (800) 237-3007
- Southeastern Behavioral Health Services, Inc. (SEABHS)
- Substance Abuse and Mental Health Services Administration- Toll Free: (800) 662-HELP (4357). Resources and Referrals, and employment assistance.
- Thoughtful Life Conversations
- Women, Infants, and Children (WIC)
Tobacco Education and Prevention
The BUFC/ALTCS Tobacco Cessation Program offers a number of nicotine replacement products. This includes patches, lozenges, gum, and medications to help you quit tobacco. When you and your doctor decide which is best for you, a twelve week supply is available by prescription every six months as needed. Only one product can be selected at a time. Members also have no cost telephone support from the Arizona Smoker's Hotline (ASHLine). ASHLine is sponsored by the Arizona Department of Health Services and Prevention Program (ADHS-TEPP). ASHLine can help you at no cost by setting a quit date and giving you support. If you would like more information about quitting tobacco, please call the ASHLine at (800) 556-6222. Or visit their website at www.ashline.org.
Freedom From Smoking - American Lung Association: www.lung.org. This is a program to help adult smokers quit. Freedom From Smoking® is available as a group clinic, an online program and a self-help book. Talk to a cessation counselor at the Lung HelpLine at 1-800-LUNGUSA (1-800-586-4872).
Tobacco Free Arizona - Arizona Department of Health Services. Learn more about the risks of tobacco use and find the resources to quit.
Quality Improvement Program
- To provide accurate, understandable data to help facilitate the maintenance and enhancement of high-quality member care and services.
- To assure compliance with AHCCCS and Medicare quality-related standards.
- To assess the quality and appropriateness of services to members through the conduction of Performance Improvement Projects.
- To identify opportunities for improvement through the tracking and trending of member and provider staff issues.
Quality Management Performance Improvement Committee (QM/PI)
The Quality Management Performance Improvement (QM/PI) Committee headed by the Chief Medical Officer and overseen by the Board of Directors directs the Quality Management process. The QM/PI Committee is comprised of contracted providers, the Health Plan Director of Clinical Operations, Director of Clinical Programs and Systems, Director of Quality Management, Utilization Manager and Clinical Pharmacist.