Health & Wellness
As a member of Banner – University Family Care/ALTCS (B – UFC/ALTCS), we want to provide you and your family resources to help manage your health. Thank you for allowing us to be your partner in health and well-being!End of Life Care
End of Life (EOL) care are the care options available to members who have an advanced illness. EOL care focuses on comfort, dignity, and quality of life. The goal is to provide physical and emotional help. You decide what the best option is for you and your family. There is no right choice. EOL care services include advanced care planning, palliative care, and hospice services.
Step by Step Advance Care Planning
What do you need for Advance Care Planning?
- Make a visit to your provider
- Talk about the care you want to get if you cannot speak for yourself
- Your family or friend can attend your visit
- At the visit, your provider will explain your illness and what your options are
Additional Resources
National Institute on Aging (NIH)
Hospice Foundation of America (HFA)
National Hospice and Palliative Care Organization (NHPCO)
Tobacco Education and Prevention
The B – UFC/ALTCS Tobacco Cessation Program offers a number of nicotine replacement products. This includes patches, lozenges, gum, and medications to help you quit tobacco. When you and your doctor decide which is best for you, a twelve-week supply is available by prescription every six months as needed. Only one product can be selected at a time. Members also have no cost telephone support from the Arizona Smoker's Hotline (ASHLine). ASHLine is sponsored by the Arizona Department of Health Services and Prevention Program (ADHS-TEPP). ASHLine can help you at no cost by setting a quit date and giving you support. If you would like more information about quitting tobacco, please call the ASHLine at (800) 556-6222. Or visit their website at www.ashline.org.
Freedom From Smoking - American Lung Association. This is a program to help adult smokers quit. Freedom From Smoking® is available as a group clinic, an online program and a self-help book. Talk to a cessation counselor at the Lung HelpLine at 1-800-LUNGUSA (1-800-586-4872).
Tobacco Free Arizona - Arizona Department of Health Services. Learn more about the risks of tobacco use and find the resources to quit.
Quality Improvement Program
Goals
- To provide accurate, understandable data to help facilitate the maintenance and enhancement of high-quality member care and services.
- To assure compliance with AHCCCS and Medicare quality-related standards.
- To assess the quality and appropriateness of services to members through the conduction of Performance Improvement Projects.
- To identify opportunities for improvement through the tracking and trending of member and provider staff issues.
Quality Management Performance Improvement Committee (QM/PI)
The Quality Management Performance Improvement (QM/PI) Committee headed by the Chief Medical Officer and overseen by the Board of Directors directs the Quality Management process. The QM/PI Committee is comprised of contracted providers, the Health Plan Director of Clinical Operations, Director of Clinical Programs and Systems, Director of Quality Management, Utilization Manager and Clinical Pharmacist.
Health Resources
Connect with 2-1-1 Arizona for information and resources!
2-1-1 Arizona provides a free, searchable online database of thousands of health and human services across Arizona.
Area Agency on Aging
https://des.az.gov/services/older-adults/area-agency-on-aging-locations
Coordinates services that advocate for older adults. Offer information on programs, options, and community supports.
AZ Links
Provides services, offers information, and advocates for older adults and those living with disabilities.
Home and Community Based Services
https://des.az.gov/services/older-adults/area-agency-on-aging-locations
Provides help with daily activities while allowing many individuals to remain in their own homes or live with their families by reducing the need for institutional care.
American Diabetes Association
Provides information for people with diabetes and their friends and family.
American Heart Association
Provides information for people with heart conditions and their friends and family.
Alzheimer’s Association
Provides services for people with Alzheimer's disease, their families, and caregivers.
American Cancer Society
Administers programs for people with cancer.
Arizona Early Intervention Program (AzEIP)
https://des.az.gov/services/disabilities/developmental-infant
Arizona’s statewide interagency system of services and supports for families of infants and toddlers, birth to three years of age, with disabilities or delays.
Arthritis Foundation
Provides information for people with arthritis and their friends and family.
Easterseals
For individuals with disabilities, veterans, seniors and their families.
Epilepsy Foundation
Provides information for those living with Epilepsy and their friends and family.
Leukemia & Lymphoma Society
Provides information to patients, family members, friends, and health professionals about leukemia, lymphoma, and myeloma.
National Down Syndrome Congress
Provides information about Down Syndrome to parents and professionals.
National Down Syndrome Society
Provides education and support for those affected by Down Syndrome.
National Kidney Foundation Raising Special Kids
Provides resources and support for all people affected by kidney disease.
Raising Special Kids
Provides information, training, resources, and support to families of children with disabilities and special health care needs.
National Domestic Violence Hotline
(800) 799-SAFE, TTY (800) 787-3224
Provides resources and support for victims and survivors of domestic violence.
Mental Health First Aid
A skills-based training course that teaches participants about mental health and substanc-use issues.
Mentally Ill Kids in Distress (MIKID)
Provides support, education, and skill development to families and their children, youth, and young adults who are experiencing mental health and behavior challenges.
National Alliance on Mental Illness (NAMI)
Provides mental health services, support, and education to those with a mental illness and their friends and familly.
Southeastern Behavioral Health Services, Inc. (SEABHS)
Mental Health and Substance Use Disorder Services
Substance Abuse and Mental Health Services Administration (SAMHSA)
Provides information on the prevention and treatment of substance abuse and mental health disorders.
Nazcare Warm Line
Provides a statewide warmline for people with Serious Mental Illness (SMI), general mental health concerns, substance use disorders, and co-occurring issues.
ASHLine
(800) 556-6222, TTY 711
A free phone and online resource to help you quit smoking, vaping, and using tobacco.
Tobacco Free Arizona
www.azdhs.gov/prevention/tobacco-chronic-disease/tobacco-free-az/index.php
Provides information on the risks of tobacco use and focuses on prevention.
Arizona Self Help
Provides suicide prevention information to the general public. Also provides specific info for those considering suicide and their friends and family.
Head Start/Early Head Start
Head Start programs promote school readiness and support children's growth in a positive learning environment. Children who are 3 to 5 years of age are eligible to Head Start services. Early Head Start is tailored to the unique needs of infant and toddlers by supporting parents in their role are primary care givers and teachers.
Advocates act as a liaison with other public and private agencies that support the educational, health, and social service needs of young Head Start children and their families.
Health-e-Arizona PLUS
Provides online enrollment application for AHCCCS Health Insurance coverage, KidsCare, Children's Rehabilitative Services, Nutrition Assistance, and Temporary Assistance for Needy Families (TANF) cash assistance.
Wildfire (formerly American Community Action Association)
Promotes economic self-sufficiency for low-income people through collaborations.
Women, Infants, and Children (WIC) Program
www.azdhs.gov/prevention/azwic
Arizona Suicide Prevention Coalition
Provides suicide prevention information to the general public. Also provides specific info for those considering suicide and their friends and family.
National Suicide Prevention Lifeline
(800) 273-TALK (8255)
www.suicidepreventionlifeline.org
We can all help prevent suicide. The Lifeline provides 24/7, free and confidential support for people in distress, prevention and crisis resources for you or your loved ones, and best practices for professionals.
Arizona Housing Coalition
https://www.azhousingcoalition.org/
Offers education and resources for those experiencing homelessness or housing instability throughout Arizona.
Unhoused Resources
https://www.azhousingcoalition.org/homelessness.html
Housing Instability Resources
https://www.azhousingcoalition.org/housinginstability.html
For more information please call our Customer Care Center at (833) 318-4146, TTY 711 and ask about housing resources and/or to be connected to our Housing Liaison.