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Banner – University Family Care/ALTCS (B – UFC/ALTCS)

Customer Care Center

(833) 318-4146, TTY 711

2701 E. Elvira Road

Tucson, AZ 85756

The Customer Care Center number can be used to call all teams at B – UFC/ALTCS. Available Monday through Friday, 7:30 a.m. to 5:00 p.m. (except holidays). An answering service is available after hours.

The Customer Care Center has English and Spanish speakers. They are here to help you get the medical care you need. If you speak another language other than English or Spanish, call our Customer Care Center. We will get an interpreter to help.

The Customer Care Center has staff ready to answer questions about your coverage, benefits, provider networks, and complaints. You can ask for any document you may need.

Nurse On Call 

Phone: (888) 747-7990, TTY 711

Open 24 hours a day, seven days a week, at no cost to you. Nurses will answer your immediate health care questions, help you determine the type of care you need, and much more. Save the Nurse On-call Line in your phone for immediate access to a nurse.

*Please Note: This service is not intended to replace the services offered by your health care provider. But to support the care you get from your Primary Care Provider (PCP).

Language Interpretation Services

B – UFC/ALTCS is proud to have members with different languages and cultures. As a member of B – UFC/ALTCS, you have access to a service that offers interpretive services for 150 different languages so that if you need information in another language other than English, on audiotape, or in America Sign Language, please contact the Customer Care Center.