Grievances & Appeals

What to do if you have a problem, concern, or complaint.

If you have a concern with any part of your health care, healthcare provider’s or you would like to complain about Banner – University Care Advantage (B – UCA), please contact our Customer Care Center at (877) 874-3930, TTY: 711

You can also contact our Customer Care Center to obtain an aggregate number of grievances, appeals, and exceptions filed with B – UCA.

If you need an interpreter, B – UCA will provide interpretation services to you in any language at no cost to you.

If you need assistance filing your complaint or an appeal Customer Care Representative can assist you or you may submit an appeal or complaint in writing at the address below. 

Banner – University Care Advantage
Attn: Grievance & Appeals Department
2701 E. Elvira Road, Tucson, AZ 85756 
Fax: (866) 465-8340
Email: BUHPGrievances&