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Banner – University Care Advantage Customer Care Center

(877) 874-3930 TTY 711

2701 E. Elvira Road, Tucson, AZ 85756

Calls to this number are free. Hours of operation are 8 a.m. to 8 p.m., 7 days a week.

Our Customer Care Center also has free language interpreter services available for non-English speakers.

Nuestro Centro de Atención al Cliente también tiene servicios de intérprete gratis disponible para las personas que no hablan inglés.  

Need Medical Advice?

Call Banner Nurse Now (formerly known as Nurse On-Call Line)

(888) 747-7990

The Banner Nurse Now Hotline is open 24 hours a day, seven days a week, at no cost to you. Call for medical advice if you or a loved one is ill or injured. An experienced nursing staff will help you with your immediate health care questions. They can help you determine the type of care you need and much more.

*Please Note: This service is not intended to replace the services offered by your health care provider. But to support the care you get from your PCP.

Language Interpretation Services

Banner – University Care Advantage (B – UCA) is proud to have members with different languages and cultures. As a member of B – UCA, you have access to a service that offers interpretive services for 150 different languages so that if you need information in another language other than English, on audiotape, or in America Sign Language, please contact the Customer Care Center.