Plan Materials

Members can find Banner – University Family Care/AHCCCS Complete Care (B – UFC/ACC) plan information below. Plan materials are effective as of October 1, 2019.

Members: Please review your 2020 plan information. If you are a B – UFC/ACC member and have not received your 2020 plan materials in the mail, please call our Customer Care Center. 

Member Handbook

If you are currently enrolled as a member of BUFC/ACC, you should have received the Member Handbook. We created this Member Handbook to help you access your health care plan. We also include information about your benefits, coverage, and community services. If you need more information you can call our Customer Care Center.

You may access the electronic version of the Member Handbook below, or you may request a hard copy by contacting our Customer Care Center.


2019/2020 Member Handbook PDF Icon English PDF Icon Español

Drug Formulary

The drug list contains information about the drugs or medications we cover in this plan.

A drug formulary is a list of covered medications selected by B – UFC/ACC in consultation with a team of health care providers. The drug formulary represents the prescription therapies believed to be a necessary part of a quality treatment program.

Our plan will usually cover the drugs listed in our formulary as long as the drug is medically necessary. The prescription is filled at a B – UFC/ACC network pharmacy, and other plan rules are followed.

For more information on how to fill your prescriptions, please review your Member Handbook.

PDF Icon B – UFC/ACC Drug List (Effective February 3, 2020)


Provider & Pharmacy Directory

Members can find a network provider and/or pharmacy by using our online, searchable directories by using the links below. Our most current version of providers and pharmacies will always be updated online.

Below are the PDF versions of our provider directories. Provider directories are updated monthly.    

If you need help finding a network provider and/or pharmacy, please call our Customer Care Center. If you would like a Provider and Pharmacy Directory mailed to you, please call our Customer Care Center.



B – UFC/ACC provides our members with our newsletter, HouseCall, twice a year. Members can find helpful health information that is important to you.