Nondiscrimination Notice

Banner – University Family Care/AHCCCS Complete Care (B – UFC/ACC) complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. B – UFC/ACC does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.


  • Provides aids and services at no cost to people with disabilities to communicate effectively with us, such as:
    • Qualified sign language interpreters
    • Written information in other formats (large print, audio, accessible electronic formats, other formats)
  • Provides at no cost language services to people whose primary language is not English, such as:
    • Qualified interpreters
    • Information written in other languages

If you need these services, contact our Customer Care Center at (800) 582-8686. If you believe that B – UFC/ACC has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:

Grievance & Appeals Department

2701 E. Elvira Road, Tucson, Arizona 85756

Phone: (877) 874-3930, TTY users should call 711

Fax: (520) 874-3462, (866) 465-8340


You can file a grievance in person or by mail or fax. If you need help filing a grievance, our Grievance and Appeal Department, is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at, or by mail or phone at:

U.S. Department of Health and Human Services

200 Independence Avenue, SW Room 509F, HHH Building, Washington, D.C. 20201

Phone: (800) 368-1019, (800) 537-7697 (TDD)

Complaint forms are available at