Nondiscrimination Notice

Banner – University Family Care/AHCCCS Complete Care (B – UFC/ACC) complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. B – UFC/ACC does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

B – UFC/ACC:

  • Provides aids and services at no cost to people with disabilities to communicate effectively with us, such as:
    • Qualified sign language interpreters
    • Written information in other formats (large print, audio, accessible electronic formats, other formats)
  • Provides at no cost language services to people whose primary language is not English, such as:
    • Qualified interpreters
    • Information written in other languages

If you need these services, contact our Customer Care Center at (800) 582-8686. If you believe that B – UFC/ACC has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:

Grievance & Appeals Department

2701 E. Elvira Road, Tucson, Arizona 85756

Phone: (877) 874-3930, TTY users should call 711

Fax: (520) 874-3462, (866) 465-8340

Email: BUHPGrievances@bannerhealth.com

You can file a grievance in person or by mail or fax. If you need help filing a grievance, our Grievance and Appeal Department, is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at
www.ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services

200 Independence Avenue, SW Room 509F, HHH Building, Washington, D.C. 20201

Phone: (800) 368-1019, (800) 537-7697 (TDD)

Complaint forms are available at www.hhs.gov/ocr/office/file/index.html